Pnnter update

[nloney1]

After a printer update is downloaded, how do you install?

My scanner has stopped working?

[Kuroi_Kenshi]

Hi @nloney1,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you’re asking how to install a printer update and your scanner has stopped working. Let’s go through a few steps to check what could be causing this.

Install the printer update
If the update was downloaded automatically, the printer usually installs it on its own after a restart.
Restart the printer and wait—do not power it off while it shows “Updating” or similar messages.

Check the printer display or software status
Look at the printer screen or the printer software on your computer for an Install, Apply, or Restart required message.
If prompted, confirm the update and allow the printer to complete the process.

Power reset after the update
Once the update is complete, turn the printer off and unplug the power cord.
Wait 60 seconds, reconnect the power, and turn the printer back on to finalize the update.

Verify scanner is enabled on the printer
On the printer control panel, try using the Scan or Copy function directly.
If it does not respond, the printer may not have finished initializing after the update.

Restart the computer and printer software
Restart your computer to refresh printer and scanner services.
Open the printer software and check if the scanner is detected.

Check the connection type
If using Wi-Fi, make sure the printer and computer are connected to the same network.
If using USB, reconnect the USB cable directly to the computer and avoid hubs or adapters.

Reinstall or repair the printer software
Remove the printer software from the computer and restart the system.
Reinstall the software so the scanner drivers are properly reconfigured after the update.

Run a test scan
Try scanning from the printer control panel first, then from the computer.
If scanning works from the printer but not the computer, the issue is software-related.

I hope this helps.

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Best regards,