Possible firmware error in setting up Smart Tank 5000

[GlamRockCowboy]

I have made a number of attempts to set up my new Smart Tank 5000 using Wi-Fi.  Without exception, I have received an error message saying, "printer not found--error code 5."  The HP Support website seems to indicate that this code indicates a "firmware error."  What does this mean, and what are my options at this point?  Thanks in advance for any help or advice!

[VikramTheGreat]

Hi @GlamRockCowboy,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating this is. You’ve tried multiple times to set up your new HP Smart Tank 5000 over Wi-Fi, and keep getting “Printer not found – Error Code 5.” Let’s break down what this means and what you can do.

Steps to Fix

1. Check Firmware

• Connect the printer via USB to your computer.
• Go to HP Software & Drivers.
• Download and install the latest firmware update for HP Smart Tank 5000/5100 All-in-One Printer | HP® Support.
• Restart the printer after the update.
   

2. Reset Network Settings

• On the printer control panel: 
  • Press and hold the Wireless and Cancel buttons together for 5 seconds.
  • This restores network defaults.
     

3. Reconnect Using HP Smart

• Make sure your device and printer are on the same Wi-Fi network (not guest).
• Open HP app → Add Printer → Follow prompts.
• If the app still fails, try Wi-Fi Direct: 
  • Enable Wi-Fi Direct on the printer.
  • Connect your device to the printer’s Wi-Fi Direct SSID.
  • Complete setup.
     

4. Factory Reset (Last Resort)

• Press and hold Power + Cancel for 10 seconds.
• Reconfigure from scratch.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat