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Power Button Does Nothing

HP Recommended
HP Envy Pro 6452
Microsoft Windows 10 (64-bit)

The power button on my Envy Pro 6452 doesn't do anything.  The only way to turn the power on and off is to plug and unplug the printer.  This is such a pain as it frequently needs to be unplugged as it gives a printer error code and needs to be powered off to reset and the outlet is not in a convenient location in my home office.  Is there any way to fix the power button?  Or is it time to trash this printer and go by a different brand?  

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HP Support Agent
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HP Recommended

@ZenB, Welcome to the HP Support Community! I’m here to help.


I understand the power button is not working. The power button on this printer is at its back.

Check if the button is damaged. If it does not respond, it is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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