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Locked

‎01-17-2021 01:53 AM

HP Recommended
Product: HP Envy Pro 6400
Operating System: macOS 10.15 Catalina

When I try to set the printer to switch off after a period of non-use, this message is shown:
"The printer will automatically turn off after a period of inactivity to help reduce energy use. This feature is automatically disabled when the printer is connected to a computer or mobile device, a network, or a fax line (if supported)."

Wouldn't any HP printer be either directly connected to a computer or via a WiFi network? 

 

How can I get this setting to work?

 

Category:
2 people had the same question
2 REPLIES 2

‎01-29-2021 11:26 AM

HP Recommended

@PhilP1, Welcome to HP Support Community!

 

The feature is disabled not when it is connected and idle but when there is any print job sent to the printer from the computer or mobile devices.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎03-19-2021 03:20 PM

HP Recommended

Where is the power switch on my ENVY Pro 6458? How do I turn it off?

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