Power button not working

[pipipiripi]

Hi! Need help the power button my printer is not turning off unless we unplug the wire. We try to turn off the printer by its button but its not working unless we unplug it. 

Thank you

[Jay_G24 · Accepted solution]

Hi @pipipiripi,

I'd like to help!

Let's try a power reset on the printer

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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