Solved: Power cords and Adapters - U.S /Europe - HP Support Community

Jill_E · ‎08-28-2022

Hi, I travel in Europe quite a bit and need a mobile printer. I intend to purchase an HP OfficeJet 250 Color Inkjet All-In-One Mobile Printer (CZ992A) but I want to make sure that I can purchase the correct power adapter for a 240v outlet. Can anyone recommend an adapter that I can purchase that is compatible with this printer?

Repairatrooper · ‎08-29-2022

The power adapter for this product is internal. Looking at the user guide shows that the device connects directly to the wall with a power cord. I would say with 90% assurance that this device has a universal power supply that will work as long as you have the right cord, with no transformer required.

This is the actual power supply used in the Mobile 250 series

Also note that you can charge the printer using a USB cable attached to your computer as per the user manual.

http://h10032.www1.hp.com/ctg/Manual/c05203661.pdf

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

View solution in original post

banhien · ‎08-28-2022

@Jill_E

From its specs

https://support.hp.com/au-en/document/c05169553#AbT11

You can use household power: Input voltage: 100 to 240 VAC, 50 to 60 Hz; 200 to 240 VAC, 50 to 60 Hz

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Jill_E · ‎08-28-2022

Thank you. But the specs on the US site say that the power is not dual voltage.

Jill_E · ‎08-28-2022

Specifically, under the Power section it says: “Not dual voltage, power supply varies by part number with # Option code identifier.”

banhien · ‎08-28-2022

@Jill_E

That means you have to use a transformer then. Few years back, I had to buy 1000W transformer for a loan HP Laser printer. I wanted 1000W because I wife also needed a transformer her rice cooker which se bought in Japan.

https://www.jaycar.com.au/1000w-240-120v-isolated-stepdown-transformer/p/MF1086

In your case, buying a new printer would be cheaper.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Repairatrooper · ‎08-28-2022

According to the published data sheet, the power adapter is built in and is universal voltage.

http://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c05161699

Based on the conflicting data, I am escalating this post to see if the moderators can a confirmation from an HP employee that can verify which data is correct.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Jill_E · ‎08-29-2022

Thank you, I found this confusing as well and would appreciate feedback from an HP representative.

Repairatrooper · ‎08-29-2022

Hopefully HP can straighten this out. A search on their part surfer site shows a part number of F0V63-60013 or F0V63-60012 for the power supply. Both of these power supplies are labelled as 100-240Volt capable. If that is the case you would only need either a plug adapter or a power cord for the location you are travelling to.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Jill_E · ‎08-29-2022

Yes, but not all power adapters are compatible with all their products, I have been reaching out through the website in reference to certain power supply options and have gotten no guidance on which power supply I can use with this printer for 240 voltage!

Jill_E · ‎08-29-2022

This was from HP and NOT HELPFUL:

Thank you for your question! All HP power adapters are compatible worldwide and are compatible with a range of Input voltage: 100 to 240 VAC. A power converter for the country you are in may be required as this is designed to work with US plug standards.

Power cords and Adapters - U.S /Europe

Create an account on the HP Community to personalize your profile and ask a question