Presets menu does not includes color options.

[Yara7]

Hello..

My Presets menu on my printer does not includes color options. so i don't have the option to print on color.

[Irfan_06]

Hi @Yara7,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with printing in color on your printer.

Are you able to make a color copy on the printer standalone? (Place an original color document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- May I know which application you are using to print?

- When was the last time your printer had the color option or when was the last time you were able to print in color?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Yara71]

I decided to change my printer, and ENVY is much better. However, I still have the same problem: I want to print color sheets, so I need the option to print in color. I've attached a screenshot. PLEASE HELP. Thank you!

Are you able to make a color copy on the printer standalone? 

Yes I can make color copy..

 To understand the issue and help you, please share the details listed below:   - Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number). -

Printer model:

HP ENVY 6452e All-in-One Printer (serial number: TH44AJH0D3).

 May I know which application you are using to print?  word, pdf, excell, screen shoots, color pictures..

- When was the last time your printer had the color option or when was the last time you were able to print in color? NEVER I bought it last week.

- Were there any changes made to your printer recently? NO

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?   MAC book air

[Irfan_06]

Hi @Yara7,

Thank you for sharing the above information.

Kindly refer to the steps on this link to change the print settings on your printer and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support