Print 4x6 photo on ENVY 4500

[DMC19591]

Attempting to print a 4x6 photo on the Envy 4500.  It only prints part of the photo.  All settings are correct (page size and photo size).  OS is Windows 11

[Dragon-Fur]

@DMC19591 

Welcome to the HP Community --

This is an older model -- the software and applications that it uses are stable and have been available for a long time.

Some questions to help us understand what you are doing --

1. Have you ever printed photos successfully with this printer?
2. Have you ever printed 4x6 inch photos?
3. Is the printer clean and ready to do its best work?  (Dirty printer can cause the rollers to drag.)
4. Is the paper loaded correctly (for example, narrow ends front / back, print side down) ?  Reference  User Guide - HP ENVY 4520 All-in-One series   Load Media - Starting on Page 8 
5. Is the paper supported?  Type is important, of course - HP Photo paper, glossy -- is the paper Weight supported?  (Paper that is unsupported or too heavy can drag, balk, or jam.)
6. Which application or software are you using?  For example >> HP Smart? Microsoft Photos?  Microsoft Print Pictures (formally Windows Photo Viewer), other Third Party photo editing / printing software?

IF the answers to the first questions are "Yes", then telling us about "app or software" you are using can help us figure out whether (and where) to (re)check the settings.

For example,

HP Smart - Windows - Simple Photo Print

The app uses one of two algorithms to print photos:

Crop - The shape of the original photo is made to fit the shape of the paper - One or more edges might be cropped when the shape is changed.

Shrink to Fit -  The entire photo is made to fit the paper -- No content is lost - The margins can be uneven.

HP_Smart_Win_Print_Photo_4x6_All_12

Printer - Media Specifications

Media Handling, Document Finishing	Sheetfed
Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	3 x 5 to 8.5 x 14 in
Media Sizes Custom (metric)	76 x 127 to 216 x 356 mm
Media Types	Plain paper; Photo paper; Brochure Paper
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 24 lb
Media Weights Supported, By Paper Path (metric)	A4: 64 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 250 g/m²

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

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[DMC19591]

Thank you.  HP was able to resolve the issue.  A combination of system/drive updates.

[Dragon-Fur]

@DMC19591 

You are welcome.

Software and/ or Driver updates are frequently part of the solution.

Happy Printing.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"