Print Scan Doctor Shows 2 Printers Installed.

[PB1955]

Print Scan Doctor  5.1  Shows 2 Printers Installed.   one entry  HP ENVY 5000 series PCL-3  ... (Network )   -  the other HP ENVY 5000 (NET)  , followed by IP address

A single printer installed - WiFi Connection

PSD says  'Failed To Comunicate' with  both.

Printer properly connected to WIFI - as I can Print from IPhone.    But cannot print from Win10 computer.

[sandytechy20 · Accepted solution]

@PB1955

Welcome to HP forums, I see that you are getting issues installing the printer on computer.

I recommend you delete the driver and root level and install the driver again, follow the steps below: 

1)In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers 

Download and install full feature driver for the printer.

Here is the link for the driver :- Click here

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[PB1955]

These steps did remove duplicate.     Thanks

[KrazyToad]

@PB1955

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need assistance

Thank you 😊