Print Scan Doctor says the Full Feature Driver is not installed correctly

[CaroleCR]

I have software that lets me scan from the printer but it doesn't work and it did a year ago with a different printer.  

First thing I did was uninstall the HP printer and reinstall it.  Didn't work.

Then I downloaded all the drivers, Basic, Full Feature, and Firmware, and Print/Scan Doctor from the HP website.  I installed all of them.  The firmware said the printer was up to date.  All the others seemed to run okay, at least there weren't any error messages and they said the install completed.

So then I selected the HP printer and I ran Print and Scan Doctor and it said it didn't find any Scan Software on my computer.  See screenprint.

It asked if I wanted to install the full feature drivers and I said yes.  It said it was downloading 106mb.  It took 2 hours on my slow internet connection and then it seemed to install it.  I rebooted and tried my scan software, it's Corel's PaintShop Pro 2019, if you are familiar with it.  It said it didn't find any WIA devices.  See the screenprint.  

So I ran Print and Scan Doctor again and it said it didn't find any Scan Software on my computer and asked if I wanted to install it.  I said yes and it downloaded 106mb, another two hours later, etc, etc.  Hopefully you can see this perpetual loop that going on here.

How can I get the Scan software installed that gets this printer recognized as a WIA device.  I bought PaintShop Pro specifically for it's scanning ability and have happily used it for years.  At first I thought maybe it was PaintShop Pro so I went back and found my old installation CD for PaintStop 9 and re-installed it.  I had used it very successfully for almost 10 years before upgrading to the newer version.  It is also giving me these very same messages.

And since Print and Scan Doctor says there is a problem, I'm here asking for help getting this software installed correctly so I can use my scanner.

Thank you for your help.

Print and Scan Doctor Error Message

Error Message from PaintShop Pro 2019

[Dragon-Fur]

@CaroleCR 

Seems like a vicious circle.

The following is a lot - read / scan through the information and then decide how (if) you want to proceed. 

Considering the length of time the installation takes (download speed), I would (were I you) poke at this a bit before I stripped it all out and started over.  For sure, skip the Firmware bits, too, since this is "done".

Hopefully, something will help...

Note

I cannot in any way comment about whether the printer software is going to like (cooperate with) PaintShop.  If you can get the printer software and the HP Scan software to work outside of PaintShop, this makes it more likely PaintShop will at least have a chance.

==================================================================

Port change, anyone?

Scroll (way) down to check the last section regarding the TCP IP port.  All things equal (maybe?), you might even start with this option.  If the software indeed installed and the issue is a port connection, this might be the "magic" needed.  🤔

Remove Printer and Reload Printer Software

Hints: 

• Read through the following text, then proceed with steps that are relevant to your situation.
• For best results, do not ignore the suggested Restart
• Procedure includes “extra” clear and clean steps for the purpose training and to help “troubled” software installations. Extra sections are marked with an asterisk pair “**” front and back.

Printer Software – Uninstall Existing Software

Uninstall existing printer software from Programs and Features.

Method One - Control Panel > icon view > Programs and Features >

Method Two - Settings > Apps > Apps and Features >

Search or Scroll down

Uninstall the printer software

After the software is removed, Restart the computer and log in

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

** Printer Software – Lurking in the Device Manager **

Check / Verify:  If the printer is still lurking in the Device Manager, remove it.

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Restart the computer and log in

** Printer Drivers – Lurking in Devices and Printers **

Check / Verify:  If the printer drivers are still lurking in Devices and Printers, remove driver(s) related to the printer.

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

Clicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)

Click Print Server Properties > tab Drivers

Click on Driver(s) in list, select Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Restart the computer and log in

** Printer Software – Lurking in the User Account **

Check / Verify:  Printer related files and folders are stored in the User AppData hierarchy.  If you have had trouble getting the printer to work, complete this step to delete files from the Temp folder.

Method One - Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\Temp

OR Method Two – Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (It is expected that some files cannot be deleted, ignore these)

Restart the computer and log in

Installation - Printer Software

NOTES

• If using USB, disconnect the USB cable between the printer and the computer before starting the installation.
• Connect the cable when instructed to do so (toward the end of the installation procedure).

• Some (newer) printer models provide the "Easy Start" install method. When applicable, Easy Start will be found in the Software and Drivers website support page > Category Software \
• Within Easy Start, you will be given the opportunity to install the software that is available.  Full Feature Software might be described as the "Full Driver" software.

HP Documents

HP Printers - Finding Drivers, Apps, and Updates for HP Printers

HP Printers - Uninstalling the Printer Software (Windows)

HP Printers - Updating or Upgrading Printer Firmware

Standard - Manual Installation of the Printer Software

Download-Save-Install the Full Feature Software or HP Easy Start Printer Setup for your Operating System version.

If you use the EasyStart method, select the Full Feature Software (full driver) when the option is presented.

After the software is installed, Restart the computer and log in

** Optional - Video help **

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

** Printer Homepage – “Things that are your printer” **

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

Open the printer Website Support Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

** Optional - For Windows 10 Users – Compatibility Mode **

If you have been having trouble getting the printer software to fully install (Printer Assistant is functional and Scanning works), consider using Compatibility.  Note that this method only fixes “one type” of difficulty; installing this way may – or may not – make the necessary difference.

Right-Click on the downloaded installation file > Properties > Compatibility 

Check "Run this program in compatibility mode for"

Select Windows 7

Click Apply and OK to close the Properties menu

Right-Click on the installation file and select to Run as Administrator

Firmware

Consider installing the printer Firmware

READ (when provided) all information and instructions before installing the firmware

If / After the firmware is installed, Restart the computer and log in

Reminder:  Firmware is normally updated after the printer software is installed / functional.

Port Issues - Create a TCP/IP port

The assigned port may fail to connect the printer or certain printer activities (Scan).  Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

How-to “Create TCP Port” Contributed by  greenturtle:

Create TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

References

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP Deskjet Ink Advantage 2545 All-in-One Printer

 Printer Specifications for HP Deskjet 2540, 2545 Printers

User Guide

Printer Does Not Maintain Wi-Fi Connection

 Using a Wireless Network Test Report

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