Print, Scan, & Fax button missing on Printer Assistant

[GregU]

My laptop links to an Officejet 4635 via Printer Assistant.  All functions work fine including the "Print, Scan & Fax" button.  I installed Printer Assistant on a replacement laptop.  On the new laptop, the button only says "Print".  Also, on the new laptop, the Scan and Fax options below the toolbar do not appear on the assistant; only the print options appear.

  All configuration options on both computers are identical.

[Kumar0307]

@GregU, Welcome to the HP Support Community!

This looks like an issue with the printer driver. Let us try these steps:

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Check for the features now on the HP Printer Assistant.

Hope this helps! Keep me posted. 

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