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Officejet Pro 8600 using on IMAC  MACOS Sierra version 10.12 - Using wireless xfinity

 

I had a quick power outage this morning and now my

Print Selection Only Option has dissappeared and scale prints at 100% no matter what I set it to.

 

I deleted driver and reinstalled but it still isn't working.  Can't adjust the printing size at all.

1 ACCEPTED SOLUTION

Accepted Solutions
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Apparently it was a Firefox glitch - I refreshed the app again and now it seems to be working!!

View solution in original post

3 REPLIES 3
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Hello@LH8

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query.

 

I see that you have print issues on Officejet Pro 8600 printer, I'll be more than glad to help you out.

 

Let's try these simple steps :

 

Step 1: Turn off the printer and turn it back on.

 

Step 2: Perform the hard reset.

Try the steps below:
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Please complete the steps and let me know the outcome.

 

I'll be eagerly waiting to assist you with same, cheers 🙂

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Regards,
Sizzlingsum_13
I am an HP Employee

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OK - I followed your suggestions.   It is still not working correctly - still only printing at 100%

and will not give me the option to Print Selection Only

 

I also removed my firefox browser and reinstalled it to see if that would help

HP Recommended

Apparently it was a Firefox glitch - I refreshed the app again and now it seems to be working!!

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