Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-14-2018 12:36 PM

HP Recommended
Product: HP 8620
Operating System: Microsoft Windows 10 (64-bit)

The print spooler keeps crashing even though I have tried and re-tried the recommended solutions of a) deleting spooled print jobs, b) going into Services and re-starting the print spooler, c) verifying it is set to start automatically and that the recovery modes are to restart, d) verifying that the RPC is running and dependent, etc.   It continues to crash a few moments after manually restarting.  Very frustrating.

 

The printer is working just fine, but the computer just can't seem to find it using wireless access or USB connections.  Would appreciate other suggestions for how to solve this.  Could it be a driver problem?


The problem began first as not being able to print messages or attachments from Firefox gmail.  Initially I could print from WORD.  But, now I can't seem to do any printing because the print spooler keeps crashing.

 

If it is relevant, I run Kapersky security suite, and have noticed that the Windows firewall keeps needing to be re-started when I boot up. 

Thanks!

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2018 01:45 PM - last edited on ‎08-21-2024 04:56 AM by Retired

HP Recommended

@DuckLake,

 

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance regarding issues with printing because of print spooler crashes. It will be a delight to assist you here.

 Superb analysis and brilliant diagnosis of the issue before posting.  Kudos to you on that score. 🙂  

 

For better clarity and to assist you better I would require more information regarding this:

  • Did this happen after a recent power outage or surge?
  • Did it occur after any software or Windows update from the recent past?

For now, try these steps:

 

Now check for issue resolution. If it continues, then perform these steps:

  • Press “Windows key” + “r” to get the “Run” window.
  • Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
  • Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.

 

If the issue persists, also try clean installing the printer drivers. Here are the steps:

 

  • First, unplug the USB cable from the printer, if present.
  • Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Then create a new user account as an administrator  from this link: https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc...

Log into the new user account after restarting your computer.

Then download the latest full feature driver from https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-pro-8620-e-all-in-one-printe...   and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

 

If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://support.hp.com/in-en/document/c01796879

This should resolve the issue for you. There is an associated YouTube video on how to install it.

.If the issue continues, then follow all relevant directions from this link: https://www.support.hp.com/nz-en/document/c02205477 (HP Printers - Print Jobs Stuck in Print Queue (Windows)

This should work for you.

 

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  Please note that I am not overloading you with steps but instead, giving you more information to work with. We are as eager as you are to get the issue fixed. I request you to perform all these steps till the issue is fixed.

 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

 

 

 

 

 

DavidSMP
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-15-2018 01:45 PM - last edited on ‎08-21-2024 04:56 AM by Retired

HP Recommended

@DuckLake,

 

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance regarding issues with printing because of print spooler crashes. It will be a delight to assist you here.

 Superb analysis and brilliant diagnosis of the issue before posting.  Kudos to you on that score. 🙂  

 

For better clarity and to assist you better I would require more information regarding this:

  • Did this happen after a recent power outage or surge?
  • Did it occur after any software or Windows update from the recent past?

For now, try these steps:

 

Now check for issue resolution. If it continues, then perform these steps:

  • Press “Windows key” + “r” to get the “Run” window.
  • Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
  • Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.

 

If the issue persists, also try clean installing the printer drivers. Here are the steps:

 

  • First, unplug the USB cable from the printer, if present.
  • Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Then create a new user account as an administrator  from this link: https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc...

Log into the new user account after restarting your computer.

Then download the latest full feature driver from https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-pro-8620-e-all-in-one-printe...   and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

 

If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://support.hp.com/in-en/document/c01796879

This should resolve the issue for you. There is an associated YouTube video on how to install it.

.If the issue continues, then follow all relevant directions from this link: https://www.support.hp.com/nz-en/document/c02205477 (HP Printers - Print Jobs Stuck in Print Queue (Windows)

This should work for you.

 

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  Please note that I am not overloading you with steps but instead, giving you more information to work with. We are as eager as you are to get the issue fixed. I request you to perform all these steps till the issue is fixed.

 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

 

 

 

 

 

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.