Print and Scan Doctor does not work for Win7

[Michael181]

Hello.

Not installed HP Print and Scan Doctor.

After clicking on HPPSdr.exe, what appears in the screenshot.

“Procedure entry point nextafterf not found in the DLL library.”

Tell me, please, what to do?

Written on Google Translate

[praveen196 · Accepted solution]

@Michael181 Welcome to HP Community!

I understand that the Print and Scan Doctor does not work for Win7.

Please update the windows update and then try to download the print scan doctor.

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Use HP Print and Scan Doctor 

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.  

For more information, go to https://support.hp.com/us-en/topic/printscandoctor 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Michael181]

And what update could be the case? After all, HPPSdr was developed during the full support of Windows 7 and has not changed since, isn’t it?

[praveen196]

@Michael181

Please let us know what the issue is, PSDR is just a diagnostic tool.

Please click the following link to download again:https://support.hp.com/us-en/topic/printscandoctor

Have a nice day!!

[Michael181]

Updated in the Windows Update all, that was updated without error.

I downloaded PSDR and it was installed!

Problem solved, thanks.