Print and Scan Doctor freezes

[ShelbyMF]

When I run Print and Scan Doctor (ver 5.1) the progress bar moves almost to the end, but then stops and freezes.  I have left it sit there for several hours at a time, but does not finish scanning.  No error message comes up.  I have tried "reinstalling" Print and Scan Doctor, but that made no difference.  

[The_Fossette]

@ShelbyMF,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• What is the exact issue you are facing?
• Are you able to make a copy?
• Have you made any software or hardware changes on the computer?

​​​​​​​​​​​​​​Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[ShelbyMF]

When I run Print and Scan Doctor (ver 5.1) the progress bar moves almost to the end, but then stops and freezes.  I have left it sit there for several hours at a time, but does not finish scanning. 

Here is a screenshot of what happens after scan runs for several moments, as described in my original post:

And no software or hardware changes have been made to my system that I am aware of...

[The_Fossette]

@ShelbyMF,

• What is the exact issue you are facing with the printer?
• Are you able to make a copy?

Good day! Take care 🙂

Cheers!

[ShelbyMF]

As I have said in previous posts, the exact issue is as follows:

"When I run Print and Scan Doctor (ver 5.1) the progress bar moves almost to the end, but then stops and freezes.  I have left it sit there for several hours at a time, but does not finish scanning."

As far as making a copy, there is no error message to make a copy of...  Maybe youi mean a screenshot...I have done that in a previous post, as well.

Thanks for following up. 

[The_Fossette]

@ShelbyMF,

Why are you running the print and scan doctor on the computer?

Are you facing any issues printing?

Cheers!

[ShelbyMF]

One:  I don't have any issues printing. 

Two:  The reason I am (attempting) to run print and scan doctor at all goes back to an earlier problem where I would receive a script error when opening HP Printer Assistant. 

Three:  So I tried running the Print and Scan Doctor to figure out if the Doctor could diagnose and fix that script error.  

Four:  Print and Scan Doctor won't finish scanning, therefore won't or can't tell me what or if there is a problem with HP Printer Assistant.

So the root of root of this issue goes all the back to HP Printer Assistant.  Do you understand?  Sorry to not have stated all this in the first place.

[The_Fossette · Accepted solution]

@ShelbyMF,

I recommend you root uninstall the printer and then reinstall it and check if it helps.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

I recommend you download and install HP print and scan doctor from the below link and check if it helps.

ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[The_Fossette]

@ShelbyMF,

I recommend you root uninstall the printer and then download and install the full feature software from the below link and check if it helps.

https://ftp.hp.com/pub/softlib/software12/COL49503/mp-120038-6/OJ4630_198.exe

Cheers!

[ShelbyMF]

Hi - I have already done as you suggest (a root uninstall and then reinstall via downloaded full feature software with software from download link you provided, from a previous technicians suggestion.