Print driver not available on HP8028 printer

[Ron92131]

I have been printing for a long time with no problem but now suddenly it won't print.   I get a message "driver not available".

I have uninstalled and reinstalled the printer multiple time with the same result.   I'm at a loss what to do next.

[Irwin6]

Hi @Ron92131,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that does not print.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Ron92131]

I tried your suggestions and had no luck.   Any other suggestions.    I'm desperate to get a solution.

[Irwin6]

Hi @Ron92131,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Were you able to install the firmware update using the link shared in the earlier steps?

Were you not able to use the HP smart app by following the above link shared to setup your printer?

Do you get any error message while using the HP smart app to add your printer?

Take care and have a great day ahead!

Irwin6

HP Support