Print head installation error.

[TomJB1]

Brand new yesterday. Tried contacting HP Support. They said warranty is expired. Tried reinstalling print heads, tape on print head is removed, print head clicked into place nicely, tried repowering down and up.  Same error.
On panel it reports printhead related issues.

[ferRX · Accepted solution]

Hi @TomJB1, mate, 

1. Probably you need to fill Ink Tanks in the printer, before installing printheads.

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2. Maybe you need to close black ink cover and make sure is well closed.

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3. Please check the steps for printer First Time installation in the next guide:

• >> https://start.hp.com/us/en/28B54A
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Options for contact HP Support - Australia

• 1. >> HP Support - Australia - Whastarpp
• 2. >> HP Support - Contact Store - Australia
  • > https://www.hp.com/au-en/shop/contact-us

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

[TomJB1]

Thanks for the responses.  I discovered that the ink cover for the black ink was closed but had not "clicked into place". Once I pushed it again, and heard the click, the error that was being reported cleared.

Again, thanks for the hints and efforts

[ferRX]

Great 😊, mate, nice to know that clicking black ink worked !

Happy weekend !

ferRX.