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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Print jobs delete automatically in the print que - HP M15W

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HP M15W
Microsoft Windows 10 (64-bit)

New printer, successfully installed on Chromebook with a previous router.

 

Now have a new router and am have connected the printer to my Windows Desktop and the new router.  I believe that was all done right (I see the printer on my computer and according to the print settings the printer is connected to my wifi).

 

As soon as I try to print something it shows up in the que and right away the status says "deleting" and it never prints. 

 

Windows trouble shooter didn't show any problems. I downloaded 3 hp softwares, nothing shows any problems.

 

It can print from my Chromebook still, both before and after changing the router that my printer is wirelessly connected to.

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Dragon-Fur
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@tech_helpwhere 

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I cannot help with the software (installing, for example) - my expertise with Laser Printers is not extensive.

That said...

If the job is getting to the Print Queue and then disappearing, it might be a Print Service or a permission issue.

 

Check / Reset Print Services and then check the permissions for the Temp folder in AppData.

 

Print Queue / Print Service Reset

 

After a print job has been submitted, it is very quickly turned over the Windows Print Services for completion.

 

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

 

 

Start Here:  Print job stuck in Queue

 

and / or

 

First, check that Windows Update is not in need to installing updates.

 

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

 

If still stuck…

 

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

 

 

and...

Jobs in Print Queue Disappear

 

If the print job is making its way to the print queue and then disappearing:

  • Temp folder requires full permissions, including Read / Write, for current user
  • Check / add / edit permissions for user (current login) on Temp folders

 

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

 

Temp_Folder_Permissions_1Temp_Folder_Permissions_1

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP LaserJet Pro M15w Printer 

 

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Dragon-Fur

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Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

It worked!  Would've never figured it out on my own though I tried!

 

It was the solution under "Jobs in Print Que Disappear"

 

I actually thought it didn't work because I changed the permissions for C:\Windows\Temp.  And then  for C:\Users\AccountName\AppData\Local\Temp I had 4 groups (CREATOR OWNER, SYSTEM, CEE, Administrators, Users) and all of them had all permissions except CREATOR OWNER and it gave me a failed msg/access denied.  But I went back and tried again and after the message I kept hitting 'continue' and it went through.  And I was able to print!!

 

So thank you very much again 😊

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Dragon-Fur
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@tech_helpwhere 

 

You are welcome.

 

This is one of the odder things that can happen - it is not as common as the "usual" calamities that befall print job submission.

 

Stay Safe.

Better 2021...

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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