Print queque won't clear after printing.

[HappyGrits]

I have printed a couple of documents with no problem..but the print queque does not clear.  If I do not manally clear them they will reprint if I ever send another print job to printer. 

I have HP Print and Scan Doctor so I employed it.  No test page ever from within this program (although when asking for a test print under the printer properties there was no problem) the program froze and I cannot even close it.
1. How do I fix the spooling/print queque? 

2. How do I fix hp print and scan doctor without having to uninstall and reinstall it? That always seems to be the remedy but is a pita. 

3. Also, when I open the program initially it always says an update is available but it is the same one that is already installed.  Why is this?  Thank you for your assistance.

[Dragon-Fur · Accepted solution]

@HappyGrits 

Welcome to the HP Community --

I don't know how to fix the Print and Scan Doctor -- I do not use it except for the occasional "test" run.

I do remember that the Doctor updates the version on occasion - this does not mean the doctor on your system is "bad", nor does it mean the current version is fixable -- it does generally mean that if the doctor you have installed does not work, there is not usually a fix other than downloading and trying a new copy of the software.

Restart everything, including your router if you can stand it

Download / Install a fresh copy of the Print and Scan Doctor

Run the newly downloaded copy of the application

Website

HP Print and Scan Doctor for Windows 

What else?

In general, many of the things the doctor can do you can do manually.

For example,

If the printer would do better using a TCP/IP connection, change the connection type.

If Print Services is stuck or hung, rebuild the Printer Queue.

If your App Data / Temp folder permissions are wrong or need a reset, check / adjust the Temp Folder permissions.

---------------------------------------------

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services being stuck or otherwise “broken”.

Start Here:  Print job stuck in Queue

Watch Video

AND / OR

HP Printers - Print jobs stuck in print queue

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

------------------------------------------

Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Jobs in Print Queue Disappear

Temp Folder Permissions

If the print job is making its way to the print queue and then disappearing,

Check / Correct the folder permission(s)

Temp folder requires full permissions, including Read / Write, for current user

Check / add / edit permissions for user (current login) on Temp folders

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

Sample - Print Queue Reset / Temp Folder Permissions

Print_Services_Print_Spooler_Temp_Folder_Permissions_3

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet 3830 All-in-One Printer series  

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Question / Concern Answered, Click my Post "Accept as Solution"

[HappyGrits]

Thank you for all the information.  I am going to save this someplace.  I did the service one stop/start and it seems to be working okay.  I also deleted the program and kept HP Smart because it has all the information and help I can use if needed.

I certainly appreciate your awesome efforts to assist me.

God bless

[Dragon-Fur]

@HappyGrits 

You are welcome.

Good to be "back in business".

Happy Printing.

Have a safe and fun Labor Day weekend.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"