Print special size post card

[Kritter2]

I am having troubles printing a word document that I created onto 3.5x5.5 postcards. It tells me to load 8.5x11 paper even though i selected the special page size

[Dragon-Fur]

@Kritter2 

Welcome to the HP Community --

A couple of points - Most important first...

Note that if I don't explain this properly, that's on me.

There is more than one thing going on -- what follows is an honest attempt to sort the bits.

1)  The paper size 3.5 X 5 inches is not listed as supported in the Specifications.

Smallest Custom paper size = 3.85 X 5 inches

AND

Standard Supported paper sizes / types in EWS include 4x5 and 4x6 - the significance of this is illustrated in point #2.

Short answer:  Get some 4x6 inch Index cards.

Product Specifications for the HP ENVY Photo 7855 All-in-One Printer (K7R96A)

Paper handling

Input capacity	Up to 125 sheets
Standard input capacity (cards)	Up to 40 cards
Standard input capacity (envelopes)	Up to 5
Standard input capacity (transparencies)	Up to 40 sheets
Standard input capacity (secondary tray)	Up to 15 sheets
Output capacity	Up to 25 sheets
Media sizes supported (metric)	A4; A5; B5; DL; C6; A6
Media sizes supported (U.S. standard)	Letter, Legal, 4 x 5 in, 4 x 6 in, 5 x 7 in, 8 x 10 in, No. 10 envelopes
Media sizes, custom (metric)	97.79 x 215 to 127 x 355 mm
Media sizes, custom (U.S. standard)	3.85 x 8.5 to 5 x 14 in
Media types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media weight supported (metric)	70 to 90 g/m²
Media weight supported (U.S. standard)	18 to 22 lb
Borderless printing	Yes (up to 8.5 x 11 in, 216 x 297 mm)

and

2)  The printer must be aware of the paper size loaded in the printer.

Reminder:

Small paper in supported size > only paper type Photo is supported in the photo paper tray.

and

This is not related to creating a Custom Paper Size form -- such is supported.  The issue, if there is one, is making the printer aware of supported (as standard or custom) paper sizes.

Next,

"Aware" means you must be able to select the paper size / type on the printer control panel right after changing the paper (or when you open / close the tray).  For sizes not listed, look for -- and if available, select "Custom" size.

Yeah, but we know about EWS!

Normally you could use the Embedded Web Server (EWS) to view / adjust Tray and Paper Settings for paper sizes / types.

In this case, EWS is less effective or useful -- The EWS for this printer lacks the "Custom" size option.

Samples - FYI only

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If your paper is a custom size, look for "Custom" in the full list of paper sizes.

Remember >> Printers with more than one tray might only support custom paper sizes and types in one tray.

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Size Custom is not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper, perhaps in limited sizes.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper / limited sizes.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

EWS_7855_Preferences_Tray_and_Paper_Management_All_4

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References / Resources

HP Printer Home Page - References and Resources

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