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‎10-14-2022 07:50 AM

HP Recommended

Printer 3831 won't power up.

Category:
1 REPLY 1

‎10-23-2022 06:34 AM

HP Recommended

Hi @babaloo125,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that your HP OfficeJet 3831 All-in-One Printer does not power on.

 

Please follow the steps listed below to reset the printer:
1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn the printer on.
You may also refer to this document.

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
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