Printer 4155e won't scan

[Tinamc1]

I'm so tired of spending hours and days getting t t work I'm trying to scan and I factory reset and uninstalled and reinstalled the app and left it unplugged for days and still won't do what I want... Any suggestions

[Raj_05]

Hi @Tinamc1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you are experiencing difficulties with your HP 4155e scanner. If you have already performed a factory reset and reinstalled the necessary applications without success, there are a few additional troubleshooting steps you can try.

• Check Physical Connections: Ensure that all cables connecting the scanner to your computer or network are securely plugged in. If you're using a USB connection, try a different USB port on your computer.
• Update Drivers: Make sure you have the latest drivers installed for the scanner. Visit the HP support website and search for the latest drivers compatible with your scanner model and operating system. Install the drivers and restart your computer.
• Check for Firmware Updates: Check if there are any firmware updates available for your HP 4155e scanner. Firmware updates can sometimes resolve issues and improve the overall performance of the device. Refer to the HP support website for instructions on updating the scanner's firmware.
• Verify Network Settings (if applicable): If your scanner is connected to the network, check its network settings to ensure it has the correct IP address and is accessible on the network.
• Use a Different Application: Try using a different scanning application to see if the issue is specific to the app you were using. Windows and macOS have built-in scanning utilities, or you can try third-party scanning software compatible with your scanner.
• Test on Another Computer: If possible, try connecting the scanner to another computer to determine if the issue is related to your specific computer's configuration.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support