Printer 5740 not found in the test scan mode. This has happened after a recent upgrade.

[Jimmy771]

After a recent upgrade my Print & Scan doctor works fine until I get to Test Scan, it reports that the HP Officejet 5740 series was not found.

[Dvortex · Accepted solution]

Hello @Jimmy771 – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great platform to get help from the community, get suggestions and find what has worked for others.

I understand that the printer is not scanning after the Windows 10 upgrade. Try the steps below:
 

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software13/printers/oj5740/OJ5740__Basicx86_1092.exe to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Once done, restart your printer and then try scanning.

Please let me know if this resolves the issue, or if you require further assistance.

Thanks & have a great day 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Jimmy771]

Thanks for the help. I never had those drivers before, when I wanted to scan I had to open up the Print Scan Doctor. This makes it much faster.

[seattledj]

The instruction gave this URL but it doesn't work

The requested URL /pub/softlib/software13/printers/oj5740/OJ5740__Basicx86_1092.exe was not found on this server.