• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-22-2024 09:17 AM

HP Recommended
Product: HP OfficeJet 6958 All-in-One Printer

Printer is a few years old.  Today the screen had lines in it so I turned off/on the power.  Printer started to go thru setup and is now stuck on Use Setup Cartridge error.   I have the 3 original color cartridges that say “setup” on the label but not the original black cartridge.  Where can I get a black setup cartridge or is there a way to bypass this error.  

Category:
1 person had the same question
1 REPLY 1

‎09-23-2024 03:07 PM

HP Recommended

Welcome to the HP support community.

I understand that you are facing an issue with your HP device, I am glad to assist you today.
 

PLease chec the private message for reset instructions.

'

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj
HP Support

 

Raj2111
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.