• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-20-2023 02:10 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 11

9015 All in one printer constantly trying to update itself.  Useless when trying to update.  If choose exit (OK).  It keeps trying

to update.  How do I stop this.

2 people had the same question
2 REPLIES 2

‎08-20-2023 02:48 PM

HP Recommended

This is a problem on HP's side that only they can fix.  Until they can fix thier servers you will need to disable the automatic firmware updates:

 

Run the HP Smart application and choose "Printer Settings" which will take you to the embedded web GUI for the printer and then choose "SETTINGS" from the menu at the top.

On the left side click the + next to "Security" and choose "Administrator Settings"

Scroll all the way down to the bottom and uncheck both printer update boxes.

Was this reply helpful? Yes No

‎08-21-2023 07:22 AM

HP Recommended

HP needs to acknowledge the issue or figure out what is going on. We both use this 9015 printer for our jobs and is a royal pain since this started. I'm enrolled in the subscription ink plan,so it will not let me turn off auto updates. I really hate to have to go buy a new printer.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.