Printer Assistant suddently not working

[beckykale]

My printer assisant suddenly "disappeared."

Print and Scan Dr. says everything is okay.

When I go to open the Printer Assistant, it takes me to the screen below. I have basic functionality from the printer itself, but need the Printer Assistant for essential day to day tasks- which is why I bought this printer in the first place!

I would really appreciate some help getting the Printer Assistant back.

Thank you!

 t

[Barachiel · Accepted solution]

@beckykale

Good Day. A warm welcome to the HP community.

I reviewed the case regarding issues with printing. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉

In this case, 

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Once done, Follow this link, https://hp.care/2B3MVQS do a quick search with the product number of the printer, select the right operating system, and install the full feature driver software.

Keep me posted, 

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck. 😉

[beckykale]

Hello and thank you for replying. I did get the printer functioning properly yesterday, but didn't remove the drivers, so am hoping that won't cause issues. If it does, I will come back here and follow all the steps you have outlined so well. Thanks again!

Oh, one more question- the HP Print and Scan Dr. always finds three instances of that exact same exact printer when using that utility, two with  different IP addresses. Should I leave them alone, or is there some way of removing those? It's confusing, because I'm not seeing them anywhere else on my computer.

[Barachiel]

@beckykale

Thank you for responding,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Not to worry about the HP print and doctor, That is normal. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 😉

[caw39]

I tried the solution offered, but it did not work. The problem is that the software and the drivers are not being installed. I can see the printer OK, but the drivers did not get installed (printui.exe) Also, looking at the folders in Program Files shows that the folders are empty. I tried downloading the software and drives and also tried from the disk that came with the printer. From the way that the installer works, i.e., if it finds a component already installed, it skips that component, I suspect that something in the registry shows the basic software and drivers are alreaady present.

[unhappyprinter3]

This worked. Thank you.