Printer Continuously trying and failing to update firmware

[John86News]

Printer keeps trying to download firmware update... fails and then reboots and tries to download again.

...over & over & over

[Raj_05]

Hi @John86News,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 9018 printer is continuously trying and failing to update firmware, you can follow these steps to troubleshoot and resolve the issue.

Check Internet Connection: Ensure that your printer is connected to a stable and active internet connection. A reliable internet connection is essential for firmware updates.

Restart the Printer: Sometimes, a simple restart can resolve firmware update issues. Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in and turn it on.

Update Manually (if available):

• Visit the HP Support website (https://support.hp.com/).
• Enter your printer's model number (OfficeJet Pro 9018).
• Navigate to the "Software and Drivers" section.
• Look for firmware updates for your printer model.
• Download the latest firmware update file.
• Follow the instructions provided on the HP website to manually update the firmware. This might involve transferring the firmware update file to a USB drive and then updating it via the printer's control panel.

Clear Print Queue:

• Sometimes, a pending print job can interfere with firmware updates. Clear the print queue on your computer and the printer itself.

Factory Reset (as a last resort):

• If the above steps don't work, you can try performing a factory reset on your printer. Keep in mind that this will erase all settings on the printer, so use this option only if nothing else works.
• The process for performing a factory reset can vary by printer model, so refer to your printer's manual or HP's official website for specific instructions.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support