cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
bs58
New member
2 1 0 0
Message 1 of 4
404
Flag Post

Solved!

Printer Crash panel error after firmware update

HP Recommended
laserjet pro mfp m479fdw
Microsoft Windows 10 (64-bit)

During FIrmware Update the printer restarted with the message

"Problem with a critical system file of the printer - to solve the problem, a printer update is installed."

on the panel

HPPSdr does not find the printer -Printer ist in the network - if I enter the IP Adress in a browser get the following Messsage

Welcome to nginx!

If you see this page, the nginx web server is successfully installed and working. Further configuration is required.

Is there a way to fix this ?

Many Thanks in advance

 

 

 

3 REPLIES 3
ShlomiL
Level 17
Level 17
31,259 30,973 5,335 12,428
Message 2 of 4
Flag Post
HP Recommended

Hi,

Try forcing a firmware reinstall using a USB stick.

 

Take a USB stick and backup its data, then format it with a Fat32 file system from any computer:

https://www.freecodecamp.org/news/how-to-format-a-usb-drive-to-fat32-on-windows-10/

 

Download and run the latest firmware update utility:

https://ftp.hp.com/pub/softlib/software13/FW_CPE_Commercial/M478-M479_MA/HP_Color_LaserJet_Pro_M479_...

 

Once the utility launches, right-click the taskbar and select Open task Manager.

Within the Process tab, right-click Device Update and select Open File Location.

 

Copy the clearwater_dist_002.2052B_nonassert_appsigned_lbi_rootfs_secure_signed.ful2 file to the root of the USB stick

 

Power off the printer and insert the USB stick, if the printer doesn't start automatically start it after a minute or two and check if it may allow the printer to initialize.

 

Hope that may help,

Shlomi

 

 

 



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
bs58
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

WOW -it worked perfect - all settigs are still there 👍

Many Thanks - you made my day 😀😀

 

Reply
0 Kudos
ShlomiL
Level 17
Level 17
31,259 30,973 5,335 12,428
Message 4 of 4
Flag Post
HP Recommended

You're much welcome @bs58, great to see it worked!



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation