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HP Recommended
laserjet pro mfp m479fdw
Microsoft Windows 10 (64-bit)

During FIrmware Update the printer restarted with the message

"Problem with a critical system file of the printer - to solve the problem, a printer update is installed."

on the panel

HPPSdr does not find the printer -Printer ist in the network - if I enter the IP Adress in a browser get the following Messsage

Welcome to nginx!

If you see this page, the nginx web server is successfully installed and working. Further configuration is required.

Is there a way to fix this ?

Many Thanks in advance

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Try forcing a firmware reinstall using a USB stick.

 

Take a USB stick and backup its data, then format it with a Fat32 file system from any computer:

https://www.freecodecamp.org/news/how-to-format-a-usb-drive-to-fat32-on-windows-10/

 

Download and run the latest firmware update utility:

https://ftp.hp.com/pub/softlib/software13/FW_CPE_Commercial/M478-M479_MA/HP_Color_LaserJet_Pro_M479_...

 

Once the utility launches, right-click the taskbar and select Open task Manager.

Within the Process tab, right-click Device Update and select Open File Location.

 

Copy the clearwater_dist_002.2052B_nonassert_appsigned_lbi_rootfs_secure_signed.ful2 file to the root of the USB stick

 

Power off the printer and insert the USB stick, if the printer doesn't start automatically start it after a minute or two and check if it may allow the printer to initialize.

 

Hope that may help,

Shlomi

 

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

Try forcing a firmware reinstall using a USB stick.

 

Take a USB stick and backup its data, then format it with a Fat32 file system from any computer:

https://www.freecodecamp.org/news/how-to-format-a-usb-drive-to-fat32-on-windows-10/

 

Download and run the latest firmware update utility:

https://ftp.hp.com/pub/softlib/software13/FW_CPE_Commercial/M478-M479_MA/HP_Color_LaserJet_Pro_M479_...

 

Once the utility launches, right-click the taskbar and select Open task Manager.

Within the Process tab, right-click Device Update and select Open File Location.

 

Copy the clearwater_dist_002.2052B_nonassert_appsigned_lbi_rootfs_secure_signed.ful2 file to the root of the USB stick

 

Power off the printer and insert the USB stick, if the printer doesn't start automatically start it after a minute or two and check if it may allow the printer to initialize.

 

Hope that may help,

Shlomi

 

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

WOW -it worked perfect - all settigs are still there 👍

Many Thanks - you made my day 😀😀

 

HP Recommended

You're much welcome @bs58, great to see it worked!



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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