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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
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‎12-23-2021 05:23 AM

HP Recommended
Product: HP deskjet 3760
Operating System: Android 9.0 Pie

Hello,

 

Got my printer yesterday. Connected it and can print from mobile and laptop. Went to set up instant ink and it asks for printer custom password, I only have the default password which printed on the information page, I typed that in and my computer says it is not correct. Where do I find the custom password for the printer please?

 

Thanks

Category:
1 person had the same question
1 REPLY 1

‎12-27-2021 09:40 AM

HP Recommended

Hi @Jen1984030911,

 

I'd like to help!

 

I understand your printer is requesting a custom password.

 

To assist better-

 

Could you share an image of the screen requesting the password?

 

Let me know!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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