Printer Driver Unavailable

[EdSmith-1]

Printer HP ENVY Photo 7800 Series settings shows "Driver is Unavailable."  What to do?

[Sneha_01]

HI @EdSmith-1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're experiencing issues with your HP ENVY Photo 7800 Series printer. When you see a "Driver is Unavailable" message, it typically means the driver is either not installed correctly or is incompatible with your operating system. Here are some steps to help you resolve this issue:

Uninstall and Reinstall the Printer Driver:

• Uninstall the Driver:
  1. Open the Control Panel on your computer.
  2. Go to "Devices and Printers" or "Printers & Scanners."
  3. Find your HP ENVY Photo 7800 Series printer, right-click on it, and select "Remove device."
  4. Follow the prompts to complete the uninstallation.
• Reinstall the Driver:
  1. Visit the HP Support website and search for your printer model (HP ENVY Photo 7800 Series).
  2. Download the latest driver and software for your operating system.
  3. Install the downloaded driver and follow the on-screen instructions.

Update Your Operating System:

• Ensure your operating system is up-to-date. Sometimes, driver issues can be resolved by updating your OS to the latest version.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. This tool can diagnose and fix many common printer issues.

Check Windows Update:

• Sometimes, Windows Update can find the correct driver for your printer.
  1. Go to "Settings" > "Update & Security" > "Windows Update."
  2. Check for updates and install any that are available.

Manually Add the Printer:

• Sometimes adding the printer manually can help.
  1. Go to "Devices and Printers" or "Printers & Scanners."
  2. Click "Add a printer" and follow the on-screen instructions to add your HP ENVY Photo 7800 Series printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support