• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Smart Tank 520 All-in-One Printer

Hello,

I’m looking for a compatible driver for the HP Smart Tank 520 All-in-One Printer (non-wireless) to use with macOS Sequoia 15.1.1 (updated December 4, 2024).

I updated firmware and I’ve tried to find the driver available on HP’s official website, but unfortunately, it doesn’t seem to work with this version of macOS. Has anyone encountered this issue or found a solution?

I’d really appreciate any guidance, alternative links, or steps to get the printer working properly.

Thanks in advance for your help!

 

3 REPLIES 3
HP Recommended

Hi @Chitchanok 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=HUIjLj03ouQ&t=15s&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

Hi @FerRX,

Thanks for your advice! I followed the YouTube tutorial you mentioned, but unfortunately, it still doesn’t work. When I try to add my printer, I get an error message saying, "An error occurred while trying to add the selected device. Unable to communicate with the printer at this time."
Screenshot 2024-12-07 at 9.51.21 AM.png
I’ve also tried resetting the printing system and removed all previously added printers, but I’m still encountering the same error. I reached out to HP support in my country, and they told me that the printer driver for Mac is not available at the moment. However, I’ve seen several posts from people using the HP Smart Tank 520 with Mac, so I’m not sure what’s going wrong with my setup.

If you have any other suggestions or ideas, I’d really appreciate it!

Thank you so much,
CB

HP Recommended

Hi @Chitchanok 

Ok, if that doesn´t work then you can try to install with the next driver:

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.