• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-14-2021 08:54 PM

HP Recommended
Product: HP Ink Tank 319
Operating System: Other

Bought one  HP Ink Tank 319 which have only USB printing.

My OS is Mac OS Big Sur 11.5 (20G71), and the only printer driver available is for version 11.0.

 

Can I use HP Smart to work around this dilemma?  If so, how?  Thanks!

 

MAC details:

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

  Model Name: MacBook Pro

  Model Identifier: MacBookPro14,1

  Processor Name: Dual-Core Intel Core i5

  Processor Speed: 2.3 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 4 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

  System Firmware Version: 429.140.8.0.0

  SMC Version (system): 2.43f11

Category:
2 REPLIES 2

‎08-14-2021 09:13 PM

HP Recommended

Attempted HewlettPackardPrinterDrivers.dmg
Ctrl+Open 

Right Click and open

Gives below error :  

"This volume does not meet the requirements for this update."

Was this reply helpful? Yes No

‎08-14-2021 09:58 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.