Printer Driver says it installed after wizard but I can't print

[ItsNeverEasy1]

I have a new laptop. Old one was W10, everything worked fine. I have spent hours reading different forums, downing loading the driver multiple times, running the install multiple times. In a round about way I got the "hp scan" app to work so I can scan docs over the Wifi to my PC. 

But when I go to print something and select printer, it only says "fax - officejet pro etc etc" and not just a regular print option. Says I need to install the driver. But I've downloaded that file from the HP website so many times and ran the wizard and it says complete, forwards me to the web page to register product and then... that's it, the cycle starts over. Can only print photos from flash drive. 

I have no way to use this big expensive printer from a $1700 laptop. This is insane. Halp!!

[ItsNeverEasy1]

starting up the wizard

[Raj_05]

Hi @ItsNeverEasy1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the troubles you're having with your HP OfficeJet Pro 7740 printer. Let's try to resolve this issue step by step. Here are some troubleshooting steps you can follow.

Remove Previous Drivers:

• Uninstall any existing HP printer drivers and software from your laptop.
• Go to "Control Panel" > "Programs" > "Programs and Features" and uninstall any HP software.
• Restart your laptop.

Remove Printer from Devices:

• Go to "Settings" > "Devices" > "Printers & scanners".
• Find your printer and remove it.

Download the Latest Driver:

• Visit the HP Support website and download the latest full feature software and drivers for the HP OfficeJet Pro 7740.

Install the Driver:

• Run the downloaded installer and follow the on-screen instructions.
• Ensure that the printer is connected to the same WiFi network as your laptop during installation.

Check Printer Configuration:

• After installation, go back to "Settings" > "Devices" > "Printers & scanners".
• Ensure that your printer is listed as "HP OfficeJet Pro 7740" and not just "Fax - HP OfficeJet Pro 7740".

Set as Default Printer:

• Right-click on your printer and set it as the default printer.

Check Printer Status:

• Right-click on your printer and select "Printer properties".
• Go to the "Ports" tab and ensure that the correct port is selected.
• Go to the "Advanced" tab and ensure that the correct driver is selected.

Print a Test Page:

• In the "Printer properties" window, go to the "General" tab and click "Print Test Page".

Windows Update:

• Make sure your Windows operating system is up to date. Sometimes, Windows updates can resolve compatibility issues.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility, which can help diagnose and fix common printing and scanning problems.

[Raj_05]

If the problem persists, try the following advanced troubleshooting steps.

Advanced Troubleshooting

Reinstall Printer in Clean Boot:

• Perform a clean boot in Windows to avoid any software conflicts.
• Instructions for clean boot: How to perform a clean boot.
• After performing a clean boot, reinstall the printer driver.

Manually Add Printer:

• Go to "Settings" > "Devices" > "Printers & scanners".
• Click "Add a printer or scanner".
• Wait for it to search, then select "The printer that I want isn't listed".
• Select "Add a printer using TCP/IP address or hostname".
• Enter the printer's IP address (you can find this on the printer's network configuration page).
• Follow the prompts to install the printer manually.

Check for Firmware Updates:

• Sometimes, updating the printer firmware can resolve issues.
• Go to the HP Support website and check if there is a firmware update available for your printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support