• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Deskjet 3050A e-All-in-One Printer - J611a
Microsoft Windows 11

I have recently bought:

a Samsung Galaxy Book4 Edge Laptop, Qualcomm Snapdragon X Plus Processor, 16GB RAM, Galaxy AI, 512GB SSD.

 

There have been several tries of downloading the relevant software from https://support.hp.com/gb-en/drivers/hp-deskjet-3050a-e-all-in-one-printer-series---j6/model/5061081

 

That is to use an ageing HP Deskjet 3050A J611

 

But have failed entirely to print from the laptop. Theis tells me that the printer is connected via a USB cable, but the relevant driver fails to co-operate, it seems, with the Snapdragon X plus processor.

Help, pleezzzzz!!

Martin

1 REPLY 1
HP Recommended

@Martin7350, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Print from a Windows ARM64 Device! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Steps to Print from a Windows ARM64 Device

Update Windows: Ensure your Windows operating system is updated to the latest version.

 

Driver Compatibility: Use the latest drivers available for your printer model from the HP support site. Though ARM64 specific drivers may not be listed, the standard drivers for Windows may still work.

 

Install Software: Ensure you download and install the printer software from the following link: HP Deskjet 3050A J611 Series Drivers

 

Try Universal Driver: If the specific driver doesn't work, you may try installing the HP Universal Print Driver which sometimes supports a wide range of printers on different Windows versions: HP Universal Print Driver

 

Check Connection: Verify that the printer is properly connected to your network or directly via USB.

 

Use Built-in Windows Functionality: Open Control Panel -> Devices and Printers, and try to add your printer manually. Windows might find a compatible driver automatically.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.