Printer Drivers won't install

[suzyness]

My printer stopped working - as it does every now and then and this time I have uninstalled the whole thing - software and everything. Only thing is, I have been trying to reinstall it the print drivers aren't installing. I get all the way towards the end of the installation and then a message pops up saying that HP Easy Smart is a better way to install the drivers. I click continue (I don't have any other choice) and I get a message saying that mobile app isn't supported. The message says Tap here - and I get a pop up window behind everything else askingI have managed to install HP Easy Smart separately but I can't see any way of installing the drivers. Just going around in circles and ready to throw the whole thing out of the window 😞 I'd be grateful for any help. Thank you.

[Kumar0307]

@suzyness, Welcome to the HP Support Community! I’m here to help.

Use the HP Smart app to manage the printer. You will be able to print and scan using this app.

Download this from the Microsoft Store.

For more info, refer to - HP printer setup (HP Smart app)

Alternatively, click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[suzyness]

That hasn't helped. I had already downloaded both items - HP Smart and the full web pack. The installation each time goes through and then I get a message saying that I should download the HP Smart - which I already have. If I try to continue I get a message saying 'Currently, we don't support mobile setup from this device or operating system. Tap here for more options' If I tap, I get a feedback form pop up. I don't understand why my operating system is a problem. It hasn't changed. Still Windows 10.

[Kumar0307 · Accepted solution]

@suzyness

Is the printer connected wirelessly? If yes, install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing. Open the File > Print.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[suzyness]

Thank you so much! This has worked 🙂

[Kumar0307]

@suzyness

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!