Printer Error issue

[Moosette1]

I keep getting a "Printer Error" pop up on my HP PC.  I have an HP Smart Tank 7602 All In One printer.  Seems if I go to 123.HP I am directed to a third party independent company.  Their "Fix Now" pop up doesn't FIX anything.  The chat session wants to remotely take over my PC, and that's not happening.  What the hell is going on with HP printers??  Seems that there are a hundred questions with concerns like this.  It's ridiculous!  I cannot do anything because these pop ups will NOT GO AWAY!!  What the hell??????

[VikramTheGreat]

Hi @Moosette1,

Welcome to the HP Support Community.

I understand how frustrating this is, especially when the“Printer Error” pop-ups keep appearing, and you are being directed to a service offering a“Fix Now” option and requesting remote access to your computer.

First, please do not allow an unknown or third-party support service to remotely access your PC, and do not provide passwords, payment information, or other personal information. HP warns customers about technical-support scams that may request remote access or ask customers to install additional software.

For your HP Smart Tank 7602, please use the HP app and official HP Support resources for printer setup and troubleshooting. HP recommends the HP app for this printer for setup, printing, scanning, driver installation, and Diagnose & Fix.

If you installed a third-party “Fix Now” application

1. Open Windows Settings > Apps > Installed apps.
2. Locate the recently installed or unfamiliar printer-support application.
3. Select the three dots next to it and choose Uninstall.
4. Restart the computer.

If you already allowed the third party to remotely access your PC or installed software at their request, I also recommend running Windows Security > Virus & threat protection > Scan options > Full scan. If you provided any passwords or account information, please change those passwords. HP recommends taking appropriate security precautions if you believe you have interacted with a fraudulent support service.

Now check the printer using the HP app:
Open the HP app, select your HP Smart Tank 7602, and run Diagnose & Fix.

Also check for an available printer firmware update. HP currently recommends a firmware update for this model to improve network connectivity and address Wi-Fi connection issues.

Official HP resources: HP Smart Tank 7602 All-in-One - Troubleshooting | HP® Support

Please also let us know:

1. Where exactly does the “Printer Error” pop-up appear: the HP app, Windows, your web browser, or another application?
2. If the pop-up shows an application or company name, what is the name?
3. Can you make a copy directly from the printer control panel?
4. Is the printer connected to the computer through Wi-Fi, Ethernet, or USB?
5. Is there an error message or code showing on the printer itself?

For now, please do not install any additional printer repair or “Fix Now” applications or provide remote access to an unknown support provider.

Once we know where the pop-up is coming from and whether the printer operates independently from the computer, we can determine whether this is a printer, connection, Windows, or unwanted third-party software issue.

Take care and have a good day!