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‎10-04-2022 06:03 AM - last edited on ‎10-04-2022 07:52 AM by

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer
Operating System: Microsoft Windows 11
Hello,
[Personal Information Removed]
Since I bought this printer I can't print or use my printer ,I followed all the steps but I still have have this issue .Please see  the picture attached to the email. Please advise.
Looking forward to your reply.
Kmedic_0-1664884559947.png

 

Category:
1 REPLY 1

‎10-10-2022 03:10 AM

HP Recommended

Hi @Kmedic
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are getting "printer failure" error on your 
HP ENVY Inspire 7955e All-In-One Printer.


Please follow the steps listed below to reset the printer:
1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn the printer on.

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
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