Printer Fails to Copy Scan and Print Alignment page

[Oarsman]

My printer will not copy, or scan, or print an alignment page. It will print from my PC and mobile device no problem. The printer is 7.5 years old now. I have tried uninstalling printer and software and reinstalling printer and software but the problem still exists. I can find no solution in the Smart App or in any of the support troubleshooting. Can anyone please help?

Regards

Gerard

[VikramTheGreat]

Hi @Oarsman,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand how frustrating it is when your HP ENVY 5032 All-in-One Printer won’t copy, scan, or print an alignment page, especially when it still prints from your PC and mobile device without issue. You’ve already taken all the right steps, and we’re here to help you move forward.

Recommended Steps to Troubleshoot

1. Perform a Full Power Reset

This can clear internal errors:

• Turn off the printer
• Unplug the power cord from the printer and the wall outlet
• Wait 60 seconds
• Plug the power cord directly into a wall outlet (avoid power strips)
• Turn the printer back on

2. Check Scanner Functionality

• Open the scanner lid and place a document
• Try to copy using the printer’s control panel
• If the scanner light doesn’t move or illuminate, the scanner hardware may be failing

3. Update Firmware

Outdated firmware can cause internal functions to fail: 👉 HP ENVY 5032 All-in-One Printer | HP® Support

4. Run HP Print Quality and Copy Diagnostics

Use the HP Smart app or HP Printer Assistant:

• Open the app
• Select your printer
• Go to Tools > Printer Maintenance > Print Quality Toolbox
• Run Copy Diagnostics and Scan Test

5. Check for Alignment Page Blockage

If the printer won’t print an alignment page:

• Open the cartridge access door
• Ensure cartridges are properly seated
• Check for any paper jams or obstructions

🔗 HP inkjet printers - Alignment issues and errors | HP® Support
🔗 Resolve copy problems with HP printers | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat