Printer Failure 0x61000072

[Amithgouda014]

Hi,

I bought new printer Envy 4525 All-in-one printer on Nov 2017, I could setup the printer and register successfully when i brought it. I have used it till september 2018.

Later from yesterday, I got the message "Printer failure 0x61000072, There is a problem with Printer or ink system. Try turn off and turn on the printer if problem exists contact HP"

I tried to turn off and turn on multiple times without any luck.

Since my printer is new, I don't know what to do further. I also tried to contact support but only option is to either go to Forum / contact support via Messanger (facebook). But no one responds to my question. Can someone help me with rite direction here ?

Best Regards,

Amith

[MKazi]

@Amithgouda014

Thanks for reaching out to us on the HP Support Forums. MKazi is at your service. 

I understand that your printer displays an error stating "Printer failure 0x61000072, There is a problem with Printer or ink system. Try turn off and turn on the printer if problem exists contact HP". Not to worry, I'll be glad to assist you with this case.

I would like to know the following information to assist you better:

• Are you still using the cartridges that came with the printer or have replaced them?
• In case you have replaced the ink cartridges then are they genuine HP cartridges or refilled ink?

Meanwhile, during my research, I came across the following steps from this. These steps usually help in resolving ink system related issues:

• Step 1: Make sure the cartridges are compatible.
• Step 2: Remove, inspect, then reseat the ink cartridges.
• Step 3: Clean the electrical contacts.
• Step 4: Remove, then reinsert the ink cartridges again.
• Step 5: Clean the ink cartridge contacts again.

I sincerely hope this information helps. Please feel free to keep me posted for further assistance.

All the best!

If you would like to thank us for the efforts to help you, feel free to mark this post as "Accept as solution". That’ll help everyone find the solution and help the community to grow.

[Amithgouda014]

I have been using the same mentioned spec of cartridge genuine ones from HP itself and also have tried all the above mentioned methods to restart but still the problem remains same. 

[MKazi]

@Amithgouda014

Thanks for your reply. I appreciate your handwork and patience. 

I understand that the issue remains unresolved. A private message has been sent to you with the next course of action. 

Hope that helps. Feel free to let me know if you have any further questions. 

Good luck! 🙂