Printer Failure - problem with printer or print system 0x6100004a

[lebos]

After changing two ink cartridges, the printer displays the following error: There is a problem with the printer or print system. Turn the printer Off then On. If you continue to get this message contact HP. 0x6100004a

I have followed all of the steps to try to resolve this and nothing is working. I don't see any paper jams, and the cartridge is stuck on the right side.  I didn't see this exact error when I searched other community posts.

[praveenbv]

Hi@lebos,

  

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[lebos]

Sorry for the late reply, but I am not seeing any private messages related to my post. Could you please re-send?

[Dilip_18]

Hi@lebos,

  

Welcome to the HP Support Community.  

I see that you are getting 0x6100004a error message on the HP Officejet Pro 6978. I will be a delight to assist you here.

It looks like you were interacting with praveenbv, but he is currently unavailable & I'll be glad to help you out. 
 

For better clarity and to assist you better I would require more information regarding this:

• When did this issue start?
• Did you make any changes to the printer?
• Which operating system is installed on the computer?

As you have tried few steps so try align the printhead using the printer control panel.

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, and then touch Printer Maintenance.

3. Touch Clean Printhead, and then touch Continue.

4. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

   •  NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done. Try to print. 

If the issue persists, then it could be an issue on the HP Printer.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty product as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!