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‎08-05-2020 05:42 AM

HP Recommended
Product: HP Officejet

Hello, 

 

Good day. We are having issue with our office printer. It's showing Printer Failure, "here's a problem with the printer or ink system. Turn printer off and then on." I tried to follow the option 1 for the solution. I tried to unplug the cable then turn off and wait 60 secs to turn on but its still showing the same. 

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1 person had the same question
1 REPLY 1

‎08-07-2020 10:59 AM

HP Recommended

@Bespoke_Ride


Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the complete printer model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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