Printer Failure

[PB141G]

Help.......I keep getting a Printer Failure  message. I've reloaded the app , turned it on and off countless times.

ive replaced the black ink cartridge.....rebooted the wifi an d

still  Printer failure.

it was working just fine before the ink ran low. I replaced it with a real HP65XL Black cartridge and FAIL

HP Support  has been  miserable , beyond difficult to connect to and non existant.

Anybody have any suggestions?

[Rainbow23]

Hi @PB141G,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are getting printer failure error on your HP All-In-One Printer.

Please follow the steps listed below to reset the printer:
1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn the printer on.

You may also refer to the steps from this weblink.

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[PB141G]

I tried your suggestion and still I get Printer Failure 

what’s next? Time to get another printer? 
this was working well 2 weeks ago and now …? Printer failure 

[Rainbow23]

Hi @PB141G,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

[Bpink]

I have the same issue of printer failure. I also get a message saying “paper jam”. I have done everything support says multiple times to do for both issues, everything, and nothing has helped.

what’s next?