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‎05-19-2026 10:44 PM

HP Recommended

I installed new cartridges, and I keep getting a printer failure error. I have unplugged my printer several times, and I still get a printer failure error.  At first, it was a paper jam error, but no paper was jammed.  I opened the printer and checked for any jammed paper, but couldn't find any. Now all I get is the printer failure error. This has never happened before.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2026 12:29 AM

HP Recommended

Hi @Elle25 

Please follow steps from the next video to check your printer:

>> https://www.youtube.com/watch?v=CAOCpeqkj3I

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.

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1 REPLY 1

‎05-20-2026 12:29 AM

HP Recommended

Hi @Elle25 

Please follow steps from the next video to check your printer:

>> https://www.youtube.com/watch?v=CAOCpeqkj3I

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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