Printer Firmware rollback Officejet pro 8715

[Jive7]

Good day I have a Hp officejet pro 8715 printer after a firmware update the cartridges did not work, supply system problem

[Nal_NR]

Hi @Jive7,

Welcome to the HP Support Community. 

I'd like to help!

There is no firmware downgrade option for the printer. 

This is a Dynamic security-enabled printer. The Firmware Update may prevent supplies with non-HP chips or circuitry from working.

Note: For printers manufactured prior to December 1, 2016, dynamic security will not be enabled by the firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.

You may refer to this document -  HP Printers - Dynamic Security Enabled Printers

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Jive7,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Jive7,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.