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‎04-18-2020 04:29 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

After years without any issues the printer does not print in color anymore from any program on my PC. If I print via Webservices the printer still print in color, so no issue there. I uninstalled the driver and reinstalled it again, issue remains. According to some info on this site there should be an option in the driver to swith on or off colour printing but I don't see this option anywhere.

 

Can somebody help me on this?

3 REPLIES 3

‎04-18-2020 06:10 AM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility, be sure to follow any suggested step:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

May you see any difference upon following this tool?

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-18-2020 06:40 AM

HP Recommended

Many thanks for your quick reply. It works again as before, issue solved!!!!

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‎04-18-2020 07:08 AM - edited ‎04-18-2020 07:17 AM

HP Recommended

You’re much welcome @Kris31, great ro hear it has been solved!

 

I will appreciate marking the resolution thread as an accepted solution, so other users experience similar behavior will be able to more easily locate this information too.

 

Keep safe,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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