Printer HP Laserjet Pro Mfp 28W undetectable

[trolleybus2010]

Hello

My printer after a firmware update is no longer detectable by wifi or cable

I would like to reset the factory settings directly from the printer

Power on indicator light and wifi is lightly lit (less than usual)

How to reset directly from the printer please

Thank you

Good day

[sandytechy20]

@trolleybus2010

Welcome to the HP support community.

I understand that you are getting printer connectivity issues after the firmware update.

You might have to perform a reset on the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[trolleybus2010]

Hello. Thanks for your help. Nothing happens by applying this method. The ignition button continues to flash and the display still shows a flashing HP. thanks anyway

[sandytechy20]

@trolleybus2010

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.