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‎01-05-2020 03:02 PM

HP Recommended
Product: IBM Thinkpad
Operating System: Microsoft Windows 10 (64-bit)

When printing from the computer onto card stock I use Tray 2.  If I try to COPY from the printer itself onto card stock in Tray 2 the printer says that Tray 2 is  designed to hold plain paper only.  If that statement is true, then how come card stock can be used in Tray 2 when printing as opposed to Copying?

1 REPLY 1

‎01-08-2020 10:06 AM

HP Recommended

@Bibichuma

 

Welcome to the HP Support Community.

 

Use of card stock for a copy function is possible only from Tray 1.

 

Refer to paper-handling specifications section>supported cards: https://support.hp.com/us-en/product/hp-officejet-pro-8720-all-in-one-printer-series/7902032/documen...

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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