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06-10-2025 11:38 AM
Product: HP Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 11
I just received a new laptop from work that I have plugged in to my LaserJet M479fdw via USB port, with all drivers and software installed.
However, unlike my old laptop, when I select in printing options to print in greyscale in Adobe Acrobat, my print job still comes out in all color. Anyone run into this issue before and know how to adjust settings?
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