Printer Issue

[KLC120]

HP OfficeJet Pro 8210

all of a sudden (I did run an update) it will not print in color. Not from the computer, wireless from my phone or a USB plugged right in. I replaced all the cartridges and did all of the printer maintenance. From the computer it prints BW, from my phone and the USB it makes the beginning noises like it is going to print but then doesn’t. The test page has colors like normal.

[Garp_senchau]

@KLC120,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Printer Settings

• Printer Preferences: Go to your printer settings on your computer.
  • Windows: Open the Control Panel > Devices and Printers. Right-click your HP OfficeJet Pro 8210 and select Printing Preferences. Ensure the color settings are set to print in color.
  • Mac: Open System Preferences > Printers & Scanners. Select your printer and check the Options & Supplies. Ensure color is selected in the print dialog when printing.

Check Ink Levels

Even though you've replaced the cartridges, it's worth checking that the ink levels are good.

• Open the printer software on your computer (HP Smart, HP Print and Scan Doctor, or the printer's web interface).
• Check if any ink levels show as low or empty, even if you recently replaced the cartridges.

Update Printer Driver

Sometimes, a firmware or driver update can interfere with the color printing settings. Since you mentioned running an update, it's possible that something went wrong during that process.

• Windows: Open Device Manager > Printers. Right-click your printer and select Update Driver.
• Mac: Go to System Preferences > Printers & Scanners, then click the printer and select Options & Supplies. Check if any updates are available.
• Alternative: You can also download the latest printer drivers directly from the HP website and reinstall them.

[Garp_senchau]

Check Printer's Color Settings via Printer Menu

Sometimes the printer's internal settings can get reset or changed unexpectedly.

• On the printer’s control panel, navigate to Settings or Preferences.
• Ensure color printing is enabled, and double-check that "Print in Black and White" or "Grayscale" isn’t selected by mistake.

Perform a Printer Reset

A soft reset can sometimes resolve printer issues:

• Turn off the printer, unplug it from the power source, and leave it unplugged for about 60 seconds.
• Plug it back in and power it on. Test printing again.

Check for Connectivity Issues

Sometimes the communication between the device and printer (especially over Wi-Fi) might cause issues.

• Wired connection: Try connecting the printer directly to your computer via USB again. Check if this resolves the issue.
• Wireless: Make sure your printer is still connected to the correct Wi-Fi network. You can print a network configuration page from the printer to verify this.
• If your printer is on Wi-Fi, try restarting your router or reconnecting your printer to the network.

Clear Print Queue

Occasionally, a stuck print job can affect future printing.

• Windows: Go to Devices and Printers, right-click on your printer, and select See what's printing. Cancel any jobs and try again.
• Mac: Go to System Preferences > Printers & Scanners, select your printer, and click Open Print Queue to clear any stuck jobs.

Test Printing from Different Apps

• Try printing from another app or file to rule out issues specific to the document or app you're trying to print from (e.g., Word vs. PDF).
• If it still prints in black and white from different apps, the issue is likely with the printer settings, drivers, or hardware.

Check HP Web Services

• Since the printer is network-connected, check if the HP Web Services (e.g., ePrint) are enabled and working.
• You can check this via the printer’s control panel or by accessing the printer’s web interface (usually by entering the printer’s IP address into a browser).

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,