Printer...Keeps going offline....won't print!

[OUBobcats]

Help!  My printer won't print! Keeps telling me its offline! I downloaded HP Smart.....that told me the printer was ready for my documents.....tried to print.....window came up and told me it was offline!!!!   I also have HP Doctor.....went through the process ...twice.....doctor said it fixed everything......still won't print!!!!!    Printer three years old.....perhaps time for new printer? 

[Raj_05]

Hi @OUBobcats,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP ENVY Photo 7858 printer. Let's try a few troubleshooting steps to see if we can resolve the problem.

Check Physical Connections:

• Make sure that all cables connecting the printer to your computer or network are securely plugged in.
• Ensure that the printer is powered on.

Network Connection:

• If you are using a wireless connection, check if your printer is connected to the Wi-Fi network. You might need to re-establish the connection.
• Restart your router to ensure a stable network connection.

Printer Status:

• On your computer, go to the "Devices and Printers" or "Printers & Scanners" section in the Control Panel or Settings.
• Right-click on your HP ENVY Photo 7858 printer and ensure that it is set as the default printer.
• If it shows as offline, right-click and select "Use Printer Online."

HP Smart App:

• Open the HP Smart app and check if the printer is detected.
• Make sure the app shows your printer as online. If not, there might be an issue with the connection.

Restart Devices:

• Restart both your computer and the printer. This can often resolve communication issues.

Update Drivers:

• Ensure that you have the latest drivers for your printer installed. Visit the official HP website and download the latest drivers for your specific printer model.

Firewall/Antivirus:

• Check if your firewall or antivirus software is blocking the printer. Temporarily disable them and see if the issue persists.

HP Print and Scan Doctor:

• Run the HP Print and Scan Doctor again. Ensure that it completes the process without any errors. If it identifies and fixes issues, try printing again.

Firmware Update:

• Check if there is a firmware update available for your printer on the HP support website. Updating the firmware can sometimes resolve connectivity problems.

Reinstall Printer:

• Remove the printer from your computer's printer list and reinstall it using the latest drivers.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support